Refunds
Getting your money back
7 days from the day you buy, no reason needed. One payment means one thing to undo: there is no subscription here, nothing to cancel, and no renewal.
The policy
Ask for a refund within 7 days of buying and you get it, no reason needed. Write to support@irrigatorexam.com, or take the request to our payment provider, which took the payment.
Billed by ExamPrep; your statement will show EXAMPREP. That is the seller of record behind IrrigatorExam, so a statement line you do not recognize is probably this one. Please ask us before raising it with your bank.
After 7 days, ask anyway if something has gone wrong.
How to ask
- Write from the address on the account, so we can find it.
- Say roughly when you bought it. The order number from the emailed receipt helps, but it is not required.
- A reason is welcome but never required.
After you ask
Inside the window the answer is yes, and there is nothing to justify.
Refunds go back to the card you paid with, usually within a few working days. Nothing is deducted, and the tax that was added on top of the $79 USD comes back with it.
Who actually sends the money back
The merchant of record is our payment provider, under the seller name ExamPrep. The refund is issued from there, back to the card that paid.
What happens to your account
A refund closes the paid bank straight away. The free half stays open, and your answers, your scores, your flashcard schedule and your sitting date all stay where they are, so if you buy again later it is all still there.
When we refund
Bought it twice by accident, bought the wrong thing, or it is just not for you: write in within the window and we refund you, whatever the reason. Ask after the window and we will still read it.
We do not refund a buyer who copies the question bank out of the site and then asks for the money back.
IrrigatorExam sells practice rather than an outcome: what happens on exam day is between you and the exam, and no study product decides it.
Chargebacks
Please write to us first. A chargeback takes weeks and gets you nothing an email would not get you faster. It closes the paid bank the same way a refund does, and if it is later settled in the seller's favor, access comes back.